Information privacy policy

Việt Hương Joint Stock Company is committed to fully protecting customers’ personal information when they access and shop on our website. This policy explains how we collect, use, store and protect customer information.

  1. Purpose and scope of information collection

When customers place an order on the website, we may collect the following personal information:

  • Full name
  • Phone number
  • Delivery address
  • Email

This information is used to:

  • Confirm and process orders
  • Deliver to the correct recipient address
  • Provide support and customer care
  • Send promotions and offers (with the customer’s consent)
  1. Scope of information use

Customers’ personal information is used internally only within:

  • The sales and delivery team
  • The customer care team
  • The company’s order management system

We do not share or sell personal information to third parties, except with the customer’s consent or as required by law.

  1. Information retention period

Customers’ personal information is stored:

  • In the company’s internal system until the customer requests deletion or logs in and edits it themselves;
  • For as long as necessary to serve the original purpose, and no longer than 5 years from the last transaction, unless the customer requests otherwise.
  1. Information security commitment

We apply appropriate security measures to:

  • Prevent unauthorized access, misuse or disclosure of information;
  • Ensure customer information is not lost, altered or destroyed.

All personal information is stored on the company’s own secure system, accessible only to authorized personnel.

  1. Customers’ rights regarding personal information

Customers have the right to:

  • Request to review, edit or delete their personal information at any time;
  • Send requests to our customer care team via email or hotline.

We will respond within 48 hours of receiving the request.

  1. Unit collecting and managing information
  • Company name: Việt Hương Joint Stock Company
  • Tax code: 0800459931
  • Address: 176 Đoàn Kết, Quang Trung, Hải Dương City, Hải Dương Province